Terms & Conditions

Welcome to CRAFTED – The Nelson Co. By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

This website is owned and operated by CRAFTED – The Nelson Co.. Throughout these Terms, the terms “we,” “us,” and “our” refer to CRAFTED – The Nelson Co.

Our site offers custom, handmade, and personalized products. By using this website, you confirm that you are at least 18 years old or accessing under the supervision of a parent/guardian.

2. Products & Services

Each item is custom-made or hand-finished, meaning slight variations may occur.
Colors may appear different in person than on your device screen.
Custom or personalized items are created based on your requests and may not be canceled once production has begun.

3. Orders & Payments

All orders are considered confirmed once payment is received.
For custom projects, deposits may be required. These deposits are non-refundable once work begins.

4. Shipping & Delivery

Processing times vary depending on the product and customization. Estimated delivery times will be provided at checkout.
We are not responsible for shipping delays caused by carriers or events beyond our control.
Damaged or lost packages must be reported within 7 days of delivery. We will work with you to resolve claims with the shipping carrier.

5. Returns & Refunds

Returns are accepted within 14 days of delivery for non-custom items, provided they are unused and in original condition.
Custom and personalized products are final sale and cannot be returned or refunded.
To start a return, please contact us at [your email/contact form link] for instructions.

6. Intellectual Property

All designs, artwork, photos, and content on this site are the property of CRAFTED – The Nelson Co.. You may not copy, reproduce, or resell any of our designs without written permission.

7. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to shipping delays, third-party handling, or misuse of products.

8. Privacy

Your privacy is important to us. Please review our [Privacy Policy] for information on how we collect, use, and protect your data.

9. Changes to Terms

We reserve the right to update or change these Terms at any time. Updates will be posted on this page, and the “Last Updated” date will be revised.