Refund Policy

A legal disclaimer

Refund & Return Policy

At CRAFTED – The Nelson Co., we take pride in the quality and care put into every handmade and custom item. Please read our policy below before placing your order.

1. Returns for Non-Custom Items

• Returns are accepted within 14 days of delivery.

• Items must be unused, in their original condition, and in the original packaging (if applicable).

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, damaged item).

2. Custom & Personalized Orders

• Custom and personalized items are final sale.

• Once work has begun on a custom project, cancellations, refunds, or returns are not available.

3. Damaged or Defective Items

• If your order arrives damaged or defective, please contact us within 7 days of delivery.

• We may request photos of the damage for review.

• Depending on the situation, we will provide a replacement or issue a refund.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

5. Exchanges

• We only replace items if they are defective or damaged.

• If you need to exchange an item, please contact us at [your email address].

6. Contact Us

For questions about returns, refunds, or exchanges.